Privacy Policy

Privacy policy

 

Riley & Knox operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). rileyandknox.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, billing address, shipping address, phone number, and email address

  • Financial information, including payment card details, transaction details, payment confirmation, and other payment information

  • Account information, including username, password, preferences, and settings

  • Transaction information, including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications with us, including customer support inquiries

  • Device information, including IP address, browser type, and device identifiers

  • Usage information, including how and when you interact with the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise use the Services

  • Automatically through the Services via cookies and similar technologies

  • From service providers who collect or process information on our behalf

  • From business partners or other third parties

How We Use Your Personal Information

We may use your personal information to:

  • Provide, tailor, and improve the Services, including processing payments, fulfilling orders, managing accounts, shipping, returns, exchanges, reviews, and personalising your shopping experience

  • Marketing and advertising, including promotional emails, SMS, and targeted online advertising

  • Security and fraud prevention, including protecting accounts, detecting suspicious activity, and securing transactions

  • Communicating with you, including customer support and service-related messages

  • Legal compliance, including responding to lawful requests and enforcing our policies

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify, vendors, and service providers (payment processors, fulfilment partners, analytics providers, customer support tools)

  • To advertising and marketing partners for personalised marketing (subject to applicable opt-out rights)

  • When you direct or consent to disclosure (e.g., shipping providers or social integrations)

  • To affiliates within our corporate group

  • In connection with a business transaction or to comply with legal obligations

Our Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services.

Information submitted through the Services may be processed in countries other than where you reside. Shopify may use aggregated data from interactions across merchants to provide enhanced features. Shopify is responsible for processing personal information for these purposes.

To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

No security system is perfect. We cannot guarantee absolute security, and information transmitted over the internet may not be fully secure.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or know what personal information we hold

  • Request deletion or correction

  • Request data portability

  • Opt out of the sale or sharing of personal information for targeted advertising

  • Manage marketing communications via email unsubscribe links

We do not discriminate against users for exercising privacy rights. Identity verification may be required.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be stored or processed outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

Customer support is available Monday to Friday, 9:00 a.m. – 5:00 p.m.
We aim to respond within 24 hours.

Riley & Knox
Address: 3467 B St, Fort Myers, FL 33916, USA
Email: support@rileyandknox.com
Phone: +1(239)-275-3609