FAQ's
General Store Information
Q: Who is Riley & Knox?
A: Riley & Knox is an independent online retail store offering men’s and women’s apparel, accessories, footwear, and lifestyle products. We focus on clear product descriptions, fair pricing, and a smooth online shopping experience.
Q: Where is your business located?
A: We are headquartered at 3467 B St, Fort Myers, FL 33916, USA with customer support available Monday–Friday, 9 AM–5 PM (AEST).
Q: How can I contact customer support?
A: You can reach us by:
Riley & Knox
Address: 3467 B St, Fort Myers, FL 33916, USA
Email: support@rileyandknox.com
Phone: +1(239)-275-3609
We aim to respond to inquiries promptly during our business hours.
Orders, Pricing & Payments
Q: How are product prices displayed?
A: Product prices on our site accurately reflect the cost you’ll pay, including currency and any active promotions. We do not mislead with hidden charges.
Q: What payment methods do you accept?
A: We accept major secure payment methods including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed over HTTPS to protect your information.
Q: Will my order price ever change after I check out?
A: No. The price you see at checkout is the final price, and any shipping or tax charges are shown prior to payment.
Shipping & Delivery
Q: What are your shipping options and delivery times?
A: Our Shipping Policy page outlines delivery estimates, shipping methods, and costs for different destinations. Orders are processed within the timeframe stated on that page.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery progress.
Returns & Refunds
Q: What is your returns and refund policy?
A: Our Returns & Refund Policy is available on a dedicated page and explains eligibility, timelines, and conditions for returns.
Q: How will I receive my refund?
A: Approved refunds are issued to the original payment method once returned items are received and inspected, in line with our policy.
Product Information & Accuracy
Q: Are the product descriptions and images accurate?
A: Yes. All products on our site include accurate descriptions and images that reflect what customers will receive. We regularly review and update product data to maintain accuracy.
Q: What if a product is out of stock?
A: Product availability is clearly shown on each product page. If stock levels change, we update them promptly on the site and in our Merchant Center feed.
Trust & Transparency
Q: Do you comply with privacy and data protection standards?
A: Yes. Our Privacy Policy explains how we collect, use, and protect customer information in accordance with applicable laws.
Q: Why are your business policies easy to find?
A: We provide clear links to our Shipping Policy, Returns & Refund Policy, Privacy Policy, and Terms of Service in the footer to ensure transparency and compliance with best practices, including Google Merchant Center requirements.