Billing Terms & Condition
These Billing Terms & Conditions (“Billing Terms”) explain how payments, charges, and billing matters are handled when you make a purchase from Riley & Knox through our website.
By placing an order, you agree to these Billing Terms.
Accepted Payment Methods
We accept secure payments through trusted third-party payment processors. Available methods may include:
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Credit and debit cards (Visa, Mastercard, American Express, Discover)
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Digital payment options shown at checkout (such as PayPal, Apple Pay, Google Pay, or Shop Pay)
Available payment methods may vary by location.
Payment Authorization
By submitting payment information, you:
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Confirm you are authorized to use the selected payment method
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Authorize us to charge the full order amount, including applicable taxes and shipping
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Agree that payment is processed at the time the order is placed
Orders are not processed until payment authorization is successfully completed.
Pricing & Currency
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Prices are subject to change without notice
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All prices are displayed in the currency shown at checkout
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Promotional pricing is valid only for the stated promotional period
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The final payable amount is clearly shown before payment is completed
Taxes & Duties
Applicable sales tax or GST is calculated at checkout where required by law.
For orders shipped outside Australia, customs duties, import taxes, or fees may apply depending on the destination country. These charges are not included in product or shipping prices and are the customer’s responsibility.
Billing Information Accuracy
You agree to provide accurate, complete, and current billing information. Incorrect or incomplete details may result in order delays or cancellation.
Failed or Declined Payments
If a payment fails or is declined:
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The order may be canceled
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You may be requested to provide an alternative payment method
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We are not responsible for errors caused by your bank or payment provider
Billing Errors & Disputes
If you believe there is a billing error or an unauthorized charge, please contact us promptly:
Include your order number and a clear description of the issue so we can assist you quickly.
Fraud Prevention
To protect our customers and business, orders may be reviewed for potential fraud. If suspicious activity is detected, orders may be delayed or canceled for security reasons.
Customers are encouraged to contact us directly before initiating a payment dispute so we can resolve concerns efficiently.
Refunds
Refunds are processed in accordance with our Return & Refund Policy. Approved refunds are issued to the original payment method used at checkout.
Changes to Billing Terms
We reserve the right to update these Billing Terms at any time. Changes take effect immediately once posted on this page.
Contact Information
Riley & Knox
Address: 3467 B St, Fort Myers, FL 33916, USA
Email: support@rileyandknox.com
Phone: +1(239)-275-3609
Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.